Narda Holdings Family of Companies:
  • Narda-MITEQ
  • iRF Solutions
  • Narda-STS - Narda Safety Test Solutions
Narda-MITEQ Brands:
  • Narda-ATM
Narda-MITEQ Authorized Global Distributor:

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Service and Repair Policies & Procedures


For all items requiring service, regardless of warranty status, Narda-MITEQ MRO department must be contacted for a Return Material Authorization (RMA) number. The RMA number may be requested over the internet. You will need to provide the model number, serial number and as much information as possible about the nature of the product failure mood. To complete this process, please visit our web site at and complete the online repair form. If there are any concerns or questions, please contact customer service directly at or call 631-231-1700. In addition, if a technical point of contact is available at the user's facility, please provide this individual's name and phone number should any further communication be necessary. Once the form has been completed and electronically filed, you will be contacted within two business days with an RMA number. Please do not return any hardware without an RMA number.


All products being returned to Narda-MITEQ for repair must be shipped with the shipping charges prepaid. Items returned to Narda-MITEQ from outside the United States must include two (2) copies (one copy placed in a shipping container, one copy affixed to the outside of the shipping container) of a pro forma invoice which states "U.S. Manufactured goods being returned for repair". Omission of this statement could result in the charge of duties and taxes, which in turn would have to be billed back to the customer. Whenever possible, the product should be shipped back to Narda-MITEQ in the original packaging. If this is not possible, the product must be returned in the proper ESD safe packaging by first placing it in a static shielded package and then using static dissipative material to protect it from shipping damage. Product that is not packaged properly will be considered mishandled and therefore out of warranty. Items subject to "in-warranty repair" will be returned to the customer at no charge. The customer will be responsible for return shipping charges for items that are out of warranty or that have been mishandled in addition to the evaluation and repair charges as outlined below. For units returned that are subsequently found to have no defects, an evaluation fee will be charged for any testing and processing regardless of warranty status.


Warranty repairs will be made at no cost to the customer. Unconfirmed failures of in-warranty units, out-of-warranty units, or units which have been mishandled, are subject to an evaluation cost of $525 for components, and For SATCOM systems, $1,500 or 10% of the current sell price (whichever is greater). A purchase order with written approval from the customer authorizing the evaluation charge on mishandled or out-of-warranty units is required prior to work being performed.
Narda-MITEQ will provide a cost estimate for repair charges prior to beginning work. For those items which are determined to be beyond economical repair or if the customer decides against repairing the unit based on the cost estimate, the above specified evaluation fee will be charged.
In the event that we receive no response to our quote for Non-Warranty repairs or modifications is received within 30 days, we will return the hardware to the address it came from, and the end customer will be billed for the evaluation fee.


Narda-MITEQ will make every effort to support the equipment for the duration of its projected 10 year life span. The company will repair and/or replace sub-assemblies whenever possible. However, due to the obsolescence of many of the components of the sub-assemblies and the advancement of various technologies, Narda-MITEQ will not always be able to repair or manufacture replacement sub-assemblies. In that case, Narda-MITEQ will endeavor to either build a new replacement sub-assembly or, if the cost of a newly manufactured replacement sub-assembly is greater than the cost of a new unit, Narda-MITEQ will recommend a new replacement unit.


Typical repair turnaround time is 60 days after receipt of the unit at Narda-MITEQ, for units returned within five years of shipment date. Actual turnaround time will be determined at time of receipt of hardware. If delivery is critical, please contact customer service directly at or call 631-231-1700 to speak to a Customer Service Representative.

Non-Warranty Failure Analysis

For failure analysis on any non-warranty parts, Narda-MITEQ will change a minimum fee of $450 for each analysis.

Customer Support

Please Contact Narda-MITEQ for more information:

Narda-MITEQ Sales Team
Phone: +1 (631) 439-9220

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Narda-MITEQ · 435 Moreland Road · Hauppauge NY 11788 USA · 631-231-1700
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